Privacy Policy
Last Updated: December 4, 2025
Your Privacy Matters
At SolidLift Watertown Towing, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We only collect information that helps us provide better service to you.
Information We Collect
When you call us for service, we collect basic information to help you. This includes:
- Your name and contact phone number
- Your location when you need service
- Information about your vehicle (make, model, year, color)
- Details about the service you need
- Payment information when you pay for services
If you contact us through our website, we also collect your email address and any information you choose to share in your message. Our website may collect technical information like your IP address and browser type to help us improve the site.
How We Use Your Information
We use your information to provide the towing and roadside assistance services you requested. This means we'll use your phone number to call you back, your location to find you, and your vehicle information to send the right equipment.
We also use your information to:
- Process your payment
- Keep records of services provided
- Follow up on any questions or concerns
- Send you receipts and invoices
- Improve our services based on customer feedback
We won't use your information for marketing or sell it to third parties. We're here to help when you need us, not to spam you with emails or calls.
Information Sharing
We keep your information private, but we may need to share it in certain situations:
- With your insurance company if you're using insurance to pay for services
- With law enforcement if required by law or in response to a valid legal request
- With tow lot or storage facilities if your vehicle needs to be stored
- With payment processors to complete your transaction
We'll never share your information with marketing companies or use it for purposes you didn't agree to.
How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access or disclosure. This includes using secure payment processing systems and limiting who on our team can access customer information.
However, no system is completely secure. While we do our best to protect your information, we can't guarantee that unauthorized access will never happen. We'll notify you if we become aware of a security breach that affects your information.
How Long We Keep Information
We keep your information for as long as necessary to provide services and comply with legal requirements. Service records are typically kept for several years for business and legal purposes. Payment information is kept according to tax and accounting requirements.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your experience. These help us understand how people use our site so we can make it better. You can set your browser to refuse cookies, but some parts of the website might not work as well.
Your Rights
You have the right to ask what information we have about you and request that we correct or delete it. If you want to exercise these rights, just contact us. We'll respond as quickly as we can.
Keep in mind that we may need to keep some information for legal or business purposes, like records of services provided and payments received.
Children's Privacy
Our services are not directed at children under 18, and we don't knowingly collect information from children. If you're a parent and believe we have information about your child, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the updated version on our website with a new "Last Updated" date. We encourage you to review this policy occasionally to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
- Phone: (617) 440-9815
- Email: support@watertowntowservice.com
- Address: 480 Pleasant St b240, Watertown, MA 02472
We're here to help and want you to feel comfortable with how we handle your personal information.